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Drivers’ welfare at delivery and collection sites during the coronavirus (COVID-19) pandemic

Dutyholders and business owners at sites where loading or unloading happens must take reasonable steps to protect the health and safety of drivers delivering and collecting.

Think about how to maintain social distancing for visiting drivers to reduce transmission of coronavirus (COVID-19) and make sure they have access to welfare facilities like toilets and handwashing facilities at your site.

Driver access to welfare facilities

Businesses which make or receive deliveries should ensure drivers have easy and safe access to toilets and handwashing facilities.

Since November 2017, delivery drivers have had the legal right to use toilets and washing facilities in commercial premises when making deliveries.

If you refuse to allow a delivery driver to use your welfare facilities then you are breaking the law, and, with the latest advice for hands to be washed regularly, failure to allow access to welfare facilities may increase the risk of COVID-19 spreading.

During the coronavirus pandemic you should put in place arrangements to ensure drivers can follow good handwashing procedures and maintain social distancing. Make sure drivers understand what they should do to follow your site social distancing rules.

If existing facilities allow drivers to maintain social distancing, there may be no need to make any changes.

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